Privacy Policy
Last Updated: 14 February 2025
At clarionthos, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our business finance education services. We're committed to transparency and giving you control over your data.
Who We Are
clarionthos (ABN pending) is an Australian-based education provider specializing in business finance basics. Our registered office is located at Level 1, Suite 4/142-144 Spit Rd, Mosman NSW 2088, Australia.
We operate under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). When we say "we," "us," or "our" in this policy, we're referring to clarionthos and our related entities.
What Information We Collect
We collect different types of information depending on how you interact with our services. Here's what that looks like in practice:
Information You Give Us Directly
- Contact details: Name, email address, phone number, and postal address when you inquire about our courses or sign up for updates
- Educational background: Your current knowledge level, business experience, and learning goals to help us recommend suitable courses
- Payment information: Billing details and transaction records when you enroll in our programs
- Communication records: Messages you send us, feedback forms, and support inquiries
- Course engagement data: Progress through educational materials, quiz results, and completion certificates
Information We Collect Automatically
- Technical data: IP address, browser type, device information, and operating system
- Usage patterns: Pages visited, time spent on our site, and navigation paths
- Location information: General geographic location based on IP address
- Cookies and similar technologies: Small files that help us recognize your device and remember preferences
Note: We don't collect sensitive information like health records, political opinions, or financial account credentials. We only ask for what's necessary to deliver our educational services effectively.
How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing you with quality education and support.
| Purpose | What This Means |
|---|---|
| Service Delivery | Processing enrollments, providing course access, tracking your progress, and issuing completion certificates |
| Communication | Responding to inquiries, sending course updates, sharing educational resources, and providing customer support |
| Improvement | Analyzing how learners use our platform, identifying areas for course enhancement, and developing new educational content |
| Legal Compliance | Meeting Australian regulatory requirements, maintaining accurate records, and responding to lawful requests |
| Security | Protecting our platform from fraud, preventing unauthorized access, and ensuring safe transactions |
We base our data processing on several legal grounds under Australian law, including your consent, our contractual obligations to deliver services, and our legitimate business interests in maintaining quality education.
Who We Share Information With
We don't hand your information to just anyone. When sharing is necessary, we're selective and careful about it.
Service Providers We Work With
- Payment processors: Secure platforms that handle course enrollment payments and refunds
- Email service providers: Tools that help us send course communications and educational updates
- Cloud hosting providers: Secure servers where we store course materials and learner data
- Analytics platforms: Services that help us understand how people use our website and courses
- Customer support tools: Systems that help us respond to your questions efficiently
All our service providers are bound by strict confidentiality agreements and can only use your information for the specific purposes we authorize.
When Law Requires Disclosure
Sometimes we're legally obligated to share information with government authorities, regulatory bodies, or law enforcement. This only happens when required by Australian law or court order.
We never sell your personal information to third parties for marketing purposes. If we ever considered a business transaction involving your data (like a merger), we'd notify you first and ensure your privacy rights remain protected.
How We Protect Your Information
Security isn't just a checkbox for us. We've implemented multiple layers of protection to keep your data safe.
Technical Safeguards
- SSL encryption for all data transmitted between your device and our servers
- Secure password requirements with encryption for stored credentials
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems monitoring our infrastructure
- Restricted access controls limiting who can view your information
Organizational Measures
- Staff training on data protection and privacy obligations
- Confidentiality agreements for all team members and contractors
- Regular reviews of our data handling practices
- Incident response procedures for potential security breaches
That said, no system is completely foolproof. While we do everything reasonable to protect your information, we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll notify you promptly as required by Australian law.
How Long We Keep Your Information
We don't hold onto your information forever. Our retention periods depend on the type of data and legal requirements.
| Information Type | Retention Period |
|---|---|
| Course enrollment records | 7 years after course completion (Australian tax and education regulations) |
| Payment and billing information | 7 years after transaction (Australian tax law requirements) |
| Marketing communications data | Until you unsubscribe, then deleted within 30 days |
| Website usage analytics | 26 months from collection date |
| Support inquiry records | 3 years after resolution |
Once retention periods expire, we securely delete or anonymize your information so it can't be linked back to you. If you request deletion (see Your Rights below), we'll honor that while maintaining records we're legally required to keep.
Your Privacy Rights
Australian privacy law gives you significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Inaccuracies
Ask us to update or correct information that's outdated or wrong. We'll make changes promptly and notify relevant third parties.
Request Deletion
Ask us to delete your information when it's no longer needed, subject to legal retention requirements.
Restrict Processing
Limit how we use your information in certain circumstances, such as when you dispute its accuracy.
Opt Out of Marketing
Unsubscribe from promotional emails at any time using the link in our messages or by contacting us.
Data Portability
Receive your information in a structured format that you can transfer to another service provider.
How to Exercise Your Rights
To make a privacy request, email us at help@clarionthos.com with "Privacy Request" in the subject line. Include:
- Your full name and contact details
- Specific information about what you're requesting
- Proof of identity (to prevent unauthorized access)
We'll respond within 30 days. If your request is complex, we might need up to 60 days and we'll let you know if that's the case.
Complaints: If you're unhappy with how we've handled your privacy, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies. These are small text files stored on your device that help our site work properly and remember your preferences.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality like logging in and accessing course materials
- Performance cookies: Help us understand which pages are popular and how visitors navigate our site
- Functionality cookies: Remember your preferences and settings for a better experience
- Analytics cookies: Provide insights into user behavior so we can improve our courses and platform
Managing Cookies
You can control cookies through your browser settings. Most browsers let you refuse cookies or alert you when they're being sent. Keep in mind that blocking essential cookies might affect how our site works for you.
To opt out of analytics tracking specifically, you can use browser extensions or adjust your preferences in our cookie banner when you first visit the site.
International Data Transfers
Our primary servers are located in Australia, but some of our service providers operate internationally. When your information leaves Australia, we ensure it receives equivalent protection.
This means we:
- Only work with providers in countries with adequate privacy protections recognized by Australian law
- Use standard contractual clauses approved by Australian regulators
- Conduct due diligence on overseas providers' security practices
- Ensure you have the same privacy rights regardless of where your data is processed
If you'd like more details about where your information is stored or processed, feel free to ask us.
Children's Privacy
Our courses are designed for adults interested in business finance. We don't knowingly collect information from anyone under 18 without parental consent.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete that information from our systems promptly.
Changes to This Policy
Privacy laws and our business practices evolve. When we update this policy, we'll post the new version here with a revised "Last Updated" date at the top.
For significant changes that materially affect your rights, we'll notify you directly via email or through a prominent notice on our website. We encourage you to review this policy periodically so you're aware of any updates.
Questions About Your Privacy?
We're here to help. If anything in this policy is unclear or you have concerns about how we handle your information, reach out to us.